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  • To provide feedback to the complainee within 7 working days
  • To issue Non-risky Business Licence within 1 day
  • To handle each compound appeal within 5 minutes
  • To investigate every complaint received within 24 hours and due course of action will be undertaken
  • To print and deliver tax bills within the stipulated time which is by 1 January (1st term) and 1 July (2nd term)
  •  All payments can be performed within 14 days provided the payments are verified by the relevant divisions and all documents are valid
  •  Licence renewal notice for hawkers and stalls will be issued before or on 31 October (1st term of the following year) and 30 April (2nd term of the current year)
  • Approval  of extension / modification plans without plan amendments within a period  of not exceeding 60 working days subject to complete applications
  • Approval of minor building works permit not exceeding 7 working days subject to complete applications
  • Further application for approval of building plans / extension/modification to be approved within 30 working days from the application receipt date
  • Results of planning permission will be obtained within 57 days from the application receipt date at the one-stop-centre.
  • Results of approval application to name the development area and street will be obtained within 57 days from the application receipt date at the one-stop-centre.
  • Approval for landscape planning application will be obtained within 57 days from the application receipt date at the one-stop-centre.
  • Preparation of reviews from external agencies will be issued within 14 days from the review request receipt date
  • Preparation of reviews from internal agencies will be issued within 7 days from the review request receipt date
  • Preparation of reviews for privatisation application will be obtained within 45 days from the application receipt date at the one-stop-centre.
  • Results for planning permission extension will be obtained within 30 days from the application receipt date at the one-stop-centre.
  • Emergency/fallen trees works will be carried out within 24 hours from the complaint receipt date
  • Approval for advertisement licence application within 14 days
  • Approval for banner permit within 15 minutes
  • Approval for licence approval application within 1 working day subject to proper documentation